Customer Service Representative
4 weeks ago
We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Plumbing Care, Inc. The ideal candidate will have previous dispatch experience and be proficient in Service Titan.
Key Responsibilities:
- Answer incoming calls and provide exceptional customer service
- Respond to email inquiries
- Schedule appointments and manage the calendar
- Dispatch service calls to field technicians
- Perform general office duties as needed
Requirements:
- Strong multitasking skills
- Excellent communication and customer service skills
- Experience with Service Titan is a plus
- Knowledge of plumbing is a plus
- Proficiency in Mac applications
- Willingness to learn
- Communication in English is a must, Spanish is a plus
- Type 60+ wpm
- Weekend availability is a must
What We Offer:
- Competitive salary - $25-$30 depending on experience
- PTO and benefits
- Supportive and friendly work environment
- Opportunities for growth and advancement
How to Apply: Please send your resume and cover letter to mary@plumbingcareinc.com with the subject line "Customer Service Representative / Dispatch Coordinator Application."
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