Customer Service Representative
5 days ago
Job Summary:
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Addison Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues, and building trust through open communication.
Main Responsibilities:
- Account Management: Open and maintain customer accounts, ensuring accurate and up-to-date information.
- Issue Resolution: Resolve customer complaints, manage calls, and assess customer needs in a timely and professional manner.
- Communication: Build trust through open communication, providing accurate information, and handling customer inquiries.
- Complaint Handling: Handle customer complaints, follow up, and adhere to established guidelines and procedures.
- Payment Processing: Process payments and gather information as required.
- Collaboration: Collaborate with the customer service manager, manage call records, and compile satisfaction reports.
- Policy Adherence: Follow established scripts and handle policy changes/renewals.
Requirements:
- Experience: 2-3 years of customer service experience.
- Skills: Strong phone contact handling skills, active listening, excellent verbal and written communication skills, ability to multitask, prioritize, and manage time effectively.
- Education: High school diploma or equivalent.
- Language: Bilingual is a plus.
Equal Opportunity Employer: Addison Group is an equal opportunity employer and complies with all applicable federal, state, and local laws governing non-discrimination in employment.
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