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Customer Service Representative

2 months ago

Houston, Texas, United States Sixt Full time
{"title": "Customer Service Representative", "description": "Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Sixt. As a Customer Service Representative, you will be responsible for delivering exceptional customer service to customers from around the world.

You will provide customers with accurate information, make detailed and timely records of damages, gas volume, and other related items. In a fast-paced outdoor environment, you will be expected to clean the interior and exterior of vehicles. You will also perform regular non-mechanical maintenance in a timely and safe manner and identify and report vehicle damage.

Key Responsibilities:

  • Welcome all customers as they arrive on the lot.
  • Ask about their experience with Sixt, recording feedback to improve future rental experience.
  • Make sure customers have all their personal belongings from the vehicle.
  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
  • User proper statement to determine if vehicle is being returned with full tank of gas.
  • Advice and review rental charges, providing an accurate receipt to the customer.
  • Provide information regarding transportation to the airport terminal, if applicable.
  • Complete a service alert for any mechanical and/or body damage communicated by customers.
  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
  • Keep the lot organized for ease of access and traffic flow.

Requirements:

  • Ability to work 40 hours per week including day and/or evening hours.
  • Must have effective verbal communication skills to communicate with customers, coworkers, and management.
  • Must have driving experience with a valid driver's license and a good driving history.
  • Must be at least 18 years old.
  • Must be willing to wear company uniforms.
  • Must be willing to work outdoors in all types of weather conditions.
  • Must be physically able to move in and out of vehicles.
  • Must be authorized to work in the United States.
  • The ability to communicate effectively in other languages is a plus.

About Sixt:

Sixt is a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products Sixt rent (car rental), Sixt share (car sharing), Sixt ride (cab, driver and chauffeur services), Sixt+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At Sixt, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight.

We are an Equal Opportunity-Affirmative Action Employer – Minority / Women / Men / Disability / Veteran / Gender Identity / Sexual Orientation.", "lang_code": "en-US"}