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Customer Service Representative

2 months ago

Houston, Texas, United States The Friedkin Group Full time

**About The Friedkin Group**

The Friedkin Group is a leading provider of automotive services, seeking a highly skilled and customer-focused individual to join our team as a Service Call Center Representative.

**Job Summary**

We are looking for a professional and courteous individual to provide exceptional customer service and support to our customers. As a Service Call Center Representative, you will be responsible for ensuring that customer service needs are met, resolving any problems, and scheduling appointments over the phone.

**Key Responsibilities:**

• Ensure that customer service needs are met

• Greet customers promptly and courteously when they arrive to either drop off their vehicle or pick up their vehicle

• Resolve any problems

• Schedule appointments over the phone

• Perform other call center duties

• Maintain complete and accurate files of all service actions

• Fully coordinate and communicate actions with service advisors, technicians, and customers

**Requirements:**

• Demonstrated ability to work professionally and courteously with customers

• A people-focused mindset and a passion for providing great customer service

• Proficiency with multiline phone systems and computers

• Ability to work in a fast-paced work environment

• Strong organizational and time management skills

• Professional appearance and strong work ethic

• Must be able to communicate clearly and effectively in English

• Must be able to work up to 2 Saturdays a month

• Work all available shifts, between 7am 7:30pm