Global Customer Operations Director

3 weeks ago


Charlotte, North Carolina, United States InVue Full time
Job Summary

As the Global Customer Operations Director at InVue, you will lead the development and delivery of a premium global B2B customer care and supply chain operations. This role is responsible for driving standardization and evolution of service, developing and leading global customer service initiatives, and identifying opportunities to expand our 24/7 service organization.

Responsibilities

• Serve as the lead for the global customer care organization to drive standardization and evolution of service.
• Develop and lead global customer service initiatives scalable to ensure hardware and software market expansion and growth.
• Identify opportunities to expand our 24/7 service organization that delivers high quality to delight our customers. Focused on global support.
• Utilize and expand our metrics to measure the customer focused teams to ensure world-class services are provided.
• Responsible for building an organization to deliver client service for our connected hardware and software products.
• Partner with our product and sales organization in the monetization of InVue's service offerings and operations.
• Serve as a thought leader to influence, develop, and implement strategies that enhance customer satisfaction.
• Collaborate with sales and marketing leadership to create sales enablement tools and materials that drive service revenue.
• Drive supply chain strategies that align with business objectives and optimize sales while balancing working capital needs.
• Lead and expand our customer program management team which focuses on scale key strategic accounts as the organization grows. Ensuring successful implementation and execution of customer-centric programs.

Qualifications

• Bachelor's degree in business administration, supply chain management, or a related field;
• 12+ years professional experience including 7+ years in a B2B global hardware product-based customer service and supply chain leadership roles with experience in managing people and processes; including remote international teams.
• Experience building and leading the monetization of global services;
• Experience in 24/7 global hardware-software customer service, field installation and account management;
• Must have experience with B2B hardware and software service models;
• Proven ability to plan and manage the operational process for maximum efficiency and productivity;
• Ability to create, streamline and implement new processes, structures and roles that create speed, efficiency, and support rapidly shifting business demands;
• Capable of collaborating with individuals at all levels of an organization;
• Demonstrated global team leadership experience with the ability to provide constructive feedback and direction to both internal and external team members;
• Strong attention to detail and follows through on actions;
• Exhibits a strong ability to manage multiple demands with a sense of urgency, drive, and energy;
• Record of developing and implementing change which positively impacts company performance;
• Travel as necessary to suppliers, sales offices, and warehouses, estimated at 25%;
• Excellent executive presence, communication skills, both verbal and written;

About InVue

InVue Security Products, Inc is an Equal Opportunity employer. Federal law prohibits employers from discriminating against any applicant for employment because of applicant's race, sex, color, religion, national origin, age, or disability. InVue Security Products, Inc. is fully committed to complying with Federal law and will not discriminate against any applicant for employment.

  • Charlotte, North Carolina, United States Khoury College Full time

    About the OpportunityWe are seeking a highly skilled and experienced professional to join our team as an Assistant Director at Khoury College. This is an exciting opportunity to lead and participate in global operations initiatives, driving compliance, efficiency, and flexibility across our global network.Key Responsibilities & AccountabilitiesAs an...


  • Charlotte, North Carolina, United States BNI Global LLC Full time

    Job Title: Director of Global EventsBNI Global LLC is seeking a highly skilled and experienced Director of Global Events to lead the strategy, planning, and execution of our events. As a key member of our leadership team, you will be responsible for developing and delivering exceptional and profitable event experiences for our attendees, exhibitors,...


  • Charlotte, North Carolina, United States Suddath Full time

    About SuddathSuddath is a leading provider of global logistics and relocation services, dedicated to delivering exceptional results to our clients. Our team of experts is committed to providing personalized solutions that meet the unique needs of each customer.Job SummaryWe are seeking an experienced Operations Director to join our team in [Estimated Salary:...

  • Global EHS Director

    4 weeks ago


    Charlotte, North Carolina, United States Sealed Air Corporation Full time

    Job Title: Global EHS Executive DirectorThe Global EHS Executive Director is responsible for developing and implementing the company's Environmental, Health, and Safety (EHS) strategy across the entire Sealed Air Corporation.Key Responsibilities:Formulate and execute the company's EHS strategic plan.Develop and maintain all health and safety policies and...


  • Charlotte, North Carolina, United States Endava Full time

    Job DescriptionThe Global Business Development Director is a senior leadership role responsible for guiding the Business Development team within the Payments industry globally. This role involves driving the achievement of personal and industry targets, developing sales talent, and executing Payments industry vision and strategy in close partnership with the...


  • Charlotte, North Carolina, United States Insight Global Full time

    The senior analyst will be a key member of the Traded Products Liquidity Management team at Insight Global.Their primary focus will be on providing product subject matter expertise for derivatives and partnering directly with the Fixed Income trading desk.Associate will provide analysis and assessment of liquidity requirements for the Global Markets line of...


  • Charlotte, North Carolina, United States Insight Global Full time

    Job SummaryThe Senior Analyst will be a key member of the Traded Products Liquidity Management team, providing product subject matter expertise for derivatives and partnering directly with the Fixed Income trading desk.The primary focus will be on providing analysis and assessment of liquidity requirements for the Global Markets line of business, including...


  • Charlotte, North Carolina, United States Gecko Hospitality Full time

    Regional Director of OperationsGecko Hospitality is seeking a highly skilled Regional Director of Operations to lead our hotel operations team. As a key member of our leadership team, you will be responsible for driving operational excellence and profitability across our portfolio of hotels.Key Responsibilities:Oversee the creation and execution of...


  • Charlotte, North Carolina, United States Queens University of Charlotte Full time

    Job Title: Director, International Education and Global EngagementQueens University of Charlotte seeks a visionary leader to serve as the Director of International Education and Global Engagement. This key role will provide strategic leadership for all aspects of international education, focusing on the promotion of global learning opportunities, the...


  • Charlotte, North Carolina, United States Wells Fargo Full time

    About this role:Wells Fargo is seeking a seasoned leader to head its Technology Command Center. As a Technical Director and Global Head, you will lead four Technology Command Center locations globally, overseeing real-time monitoring of technology environments and mobilizing responses to service disruptions, incidents, and proactive mitigations.Key...

  • Medical Director

    4 weeks ago


    Charlotte, North Carolina, United States Insight Global Full time

    Job SummaryWe are seeking a highly skilled Medical Director to join our team at Insight Global. As a key member of our clinical leadership team, you will be responsible for overseeing the quality of patient care and ensuring that our medical services meet the highest standards.Key Responsibilities:Monitor patient care quality using available data and chart...


  • Charlotte, North Carolina, United States Allied Universal® Full time

    Job Title: Global Security Operations Center AnalystJoin Allied Universal as a Global Security Operations Center Analyst and play a critical role in supporting the Global Security Management team for a high-profile customer. As a GSOC Analyst, you will be responsible for executing various core functions of the GSOC, including incident recognition and...


  • Charlotte, North Carolina, United States Grant Thornton (US) Full time

    Job SummaryGrant Thornton (US) is seeking a highly skilled Global Mobility Tax Services Director to join our team. As a key member of our tax services team, you will be responsible for delivering a full range of global mobility services to our clients.Key ResponsibilitiesOversee the delivery of international expatriate tax services and advise U.S. and...


  • Charlotte, North Carolina, United States The Bank of America Corporation Full time

    About the RoleWe are seeking a highly skilled Operations Analyst to join our Global Operations team at Bank of America Corporation.Key ResponsibilitiesSupport the development and implementation of operational processes and procedures.Collaborate with cross-functional teams to drive business growth and improve operational efficiency.Analyze and resolve...


  • Charlotte, North Carolina, United States ABM Industries Full time

    About UsABM Industries is a leading global company that provides innovative solutions for aviation-related operations.Salary Range$60,000 - $70,000 per year, with opportunities for career growth and advancement within a global organization.Job DescriptionAs an Aviation Operations Director at ABM Industries, you will be responsible for overseeing and...


  • Charlotte, North Carolina, United States Driven Brands Full time

    Job Title: Director of OperationsDriven Brands is seeking an experienced and dynamic Retail Regional Director of Operations to oversee and drive the performance of our retail stores within a designated geographic area.Key Responsibilities:Strategic Leadership: Develop and implement strategic plans for the assigned region in alignment with the company's goals...


  • Charlotte, North Carolina, United States Insight Global Full time

    Customer Service Representative OpportunityJoin a dynamic team at Insight Global as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to clients, ensuring their needs are met and exceeded.Key Responsibilities:Provide timely and effective support to clients via phone, email, and chatResolve...


  • Charlotte, North Carolina, United States Berry Global Full time

    About the RoleThe Customer Service Representative will be the primary point of contact for all customer inquiries, concerns, and issues. This role will interact with customers, both internal and external, to provide and process information in response to their inquiries.Key ResponsibilitiesProvide accurate and timely processing of all incoming calls, emails,...


  • Charlotte, North Carolina, United States Charlotte-Mecklenburg Schools Full time

    Job SummaryCharlotte-Mecklenburg Schools is seeking a highly skilled and experienced Transportation Operations Director to oversee the daily transportation services and operations. The ideal candidate will have a strong background in transportation management, leadership, and customer service.Key ResponsibilitiesProvide daily leadership and supervision to...

  • Operations Director

    3 weeks ago


    Charlotte, North Carolina, United States Teijin Automotive Technologies Full time

    Operations DirectorAt Teijin Automotive Technologies, we are seeking an experienced Operations Director to lead our Operations Team in delivering high-quality products on time. The ideal candidate will have a proven track record of improving performance and processes, mentoring team members, and driving operational excellence.Key Responsibilities:Lead a...