Desktop Support Specialist

3 days ago


Reston, Virginia, United States GTN Technical Staffing and Consulting Full time

Job Title: Desktop Support

Job Summary:

We are seeking a skilled Desktop Support professional to join our team at GTN Technical Staffing and Consulting. As a Desktop Support specialist, you will be responsible for providing technical support and assistance to our clients, ensuring their computer systems and networks are running smoothly and efficiently.

Key Responsibilities:

• Perform installs, moves, adds, and changes (IMACs) of computer hardware and software

• Monitor inventory of computers and network equipment

• Perform preventive maintenance of equipment as needed

• Troubleshoot and resolve problems by providing support services and information for laptops, desktops, and phones

• Provide executive support

• Assist Facilities Services with relocation support

• Provide orientation to new users of existing technology

• Provide end-user training for hardware and software

Requirements:

• A+ Training and/or Certification

• MCP Certification

• 2 years in an enterprise environment

• Basic troubleshooting of hardware and software issues

• Knowledgeable in O365, Win10, SCCM, and Trend Micro

• Must be customer-facing with strong English skills, written and verbal

• Basic knowledge of Networking fundamentals/protocols (DHCP, TCP/IP, LAN, WAN)

• Possess the ability to test hardware and peripherals and replace parts and components

• Ability to prioritize workload according to urgency and work independently



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