Technical Support Group Leader
1 week ago
We are seeking a highly skilled Technical Support Group Leader to join our team at Atlas Ventures.
Key Responsibilities
The successful candidate will be responsible for leading and developing our technical support group, including:
- Providing technical support to our operators and conducting level 1-3 trainings
- Managing field service and field service representatives
- Organizing and conducting technical workshops for customers
- Expanding our training and field service activities
- Conducting budget, capacity, and personnel planning for the assigned group
- Developing solutions for complex tasks and evaluating processes based on business data
- Commissioning analyses and reports on performance indicators
Requirements
To be successful in this role, you will need:
- A degree in aerospace engineering, industrial engineering, or a similar field
- Several years of experience in customer service, preferably in the airline industry
- Strong leadership qualities, communication skills, and the ability to implement and assert yourself
- Fluency in English and a willingness to participate in on-call duty
We offer a dynamic and challenging work environment, and we are looking for a talented individual who can contribute to the success of our team.
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