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Pet Hospitality Customer Service Associate

2 months ago


Cherry Hill, New Jersey, United States K9 Resorts of Cherry Hill Full time
Position Overview:Customer Service Associate at K9 Resorts of Cherry Hill

Are you enthusiastic about providing outstanding customer support? Do you have a love for pets and wish to contribute to a high-end pet hospitality establishment? If so, this role may be an excellent match for you.

Key Responsibilities:

  • Proficient in Microsoft Office and adept at using various computer systems
  • Quickly adapt to new software applications
  • Prioritize customer satisfaction in all interactions
  • Effectively manage downtime for productive tasks
  • Greet and assist clients upon arrival
  • Manage check-ins, bookings, and financial transactions
  • Ensure pets are well-cared for during their stay
  • Handle incoming calls and perform administrative duties
  • Conduct facility tours for prospective clients
  • Feed, administer medications, and engage with dogs
  • Take dogs for outdoor breaks and perform wellness checks
  • Support cleanliness of the facility, monitor daycare activities, and assist with grooming

Required Qualifications:

  • Completion of the K9 Resorts Certification Program
  • High school diploma or equivalent
  • Experience in customer service is advantageous
  • Basic computer literacy and communication skills are essential

Desired Personal Attributes:

  • Strong communication and problem-solving skills
  • Integrity and ethical behavior
  • Emotional intelligence and flexibility
  • Commitment to company objectives
  • Positive attitude and enthusiasm
  • Genuine passion for dogs and an organized work style

If you are eager to be part of a dedicated team focused on delivering exceptional care for pets, consider the Customer Service Associate position at K9 Resorts of Cherry Hill.

About K9 Resorts:

K9 Resorts is a premier pet hospitality provider, specializing in boarding and daycare services for dogs, ensuring they receive the highest level of care and attention.