Investment Account Specialist

4 weeks ago


Westlake, Ohio, United States Equity Trust Full time
Job Summary

The Investment Account Specialist reviews non-traditional investment requests to verify that each submission includes all appropriate documentation and is titled properly to ensure ownership through the client's self-directed IRA. This role works with clients to obtain necessary corrections to complete the request(s).

Key Responsibilities
  • Reviews paperwork submitted for investment requests; corrects pending requests
  • Contacts clients as well as third parties, primarily by phone, regarding outstanding items and providing status updates on requests in process
  • Enters asset information and funding instructions accurately in workflow system
  • Executes required paperwork and prepares outgoing mail according to the client's request
Additional Functions
  • Submits account correction requests as needed when errors are identified within the review process
  • Assists other team members with their items in times of high volume, as instructed by leadership
  • Cooperates with other departments to cultivate relationships with representatives who bring ongoing investors to the Company
  • Performs other duties as assigned
Requirements
  • High School Diploma or equivalent
  • Associate's Degree in Arts/Science preferred
  • Financial or Real Estate background a plus
  • Minimum 3 years of experience in a fast-paced, customer-driven environment
Professional Competencies
  • Composure
  • Informing
  • Conflict Management
  • Time Management
  • Written and Verbal Communication
  • Listening
Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment. While performing the duties of this job, the Associate is regularly required to speak and hear. The Associate is frequently required to sit for extended periods of time, stand, walk, use hands and fingers, and reach with hands and arms. It requires the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

Equity Trust is an equal opportunity at-will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. If you have a disability that requires accommodation or paper application, please contact us at careers@trustetc.com.



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