Senior Device Configuration Specialist

4 weeks ago


Westlake, Ohio, United States Technology Recovery Group Full time
Job Description

TruWest Holdings is a private holding company that scales companies in the enterprise technology space by providing strategic leadership, operational expertise, and financial resources.

Privately owned by the Kennedy Family, it operates subsidiaries located in the United States, Canada, UK, and Europe.

Our portfolio includes TRG, a global managed service provider; Inversion6, tailored cybersecurity solutions; River Capital Finance, equipment leasing/financing; River SaaS Capital, debt and equity investments for B2B SaaS businesses; and Sibling Revelry Brewing, a craft brewery and taproom.

Headquartered in Westlake, OH, our environment, culture, and benefits are second to none. We make sure everyone lives and breathes our core values.

We strive to provide a space where our employees can take advantage of our work hard, play hard philosophy.

The Senior Device Configuration Specialist will work on our team to configure device settings and install applications on mobile devices - smartphones, tablets, and more.

Responsibilities
  • Adjust, calibrate, configure, and deploy devices per customer specifications
  • Install operating systems and software; Windows, iOS, and Android
  • Diagnose, test, and repair malfunctioning devices
  • Document repairs and utilize our database to log work
  • Be organized and detail-oriented
  • Be a problem solver and have a positive approach to every challenge
  • Be self-motivated and able to work in a fast-paced environment
  • Follow written instructions
  • Maintain and update our service management systems used in creating service request orders
Qualifications
  • Successful candidates are resourceful individuals who will always be looking for opportunities to make processes more efficient
  • Experience working with mobile devices; tablets, smartphones, etc.
  • Expertise with Operating Systems – knowledge of installing, deleting, and creating partitions
  • Ability to cooperate with others to give and receive information both verbally and in writing/via email
  • Ability to apply knowledge and work independently as needed
  • Maintain regular and reliable attendance to the satisfaction of management
  • Ability to operate a computer and other position-related technologies
  • Work flexible hours as needed
  • Clearly and confidentially communicate with TruWest employees and other stakeholders
  • Adhere to all TruWest Values at all times


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