Principal Site Reliability and Support Specialist

3 weeks ago

Westlake, Ohio, United States Fidelity TalentSource LLC Full time

Job Description:

We are seeking a highly motivated technologist and leader to join our support organization as a Principal Site Reliability and Support Specialist.

In this role, the resource will serve as a production support and SRE specialist for supporting FFIO Business Units Infrastructure and Applications.

Your key partners are Fund Accounting, Pricing, Cash Hub, Trade Hub, and DAL accounting Technology/Business Teams.

The team comes with a diverse technological background, and the responsibilities provide the opportunity for a variety of challenges.

Ideal candidates will have a background in either software engineering or systems engineering with a desire to learn the other or previous experience as an SRE.

We are looking for a system thinking specialist who will be helping the teams scale through production insights, operational automation, developer guidance, real-time metrics, and automation.

This is a great opportunity for anyone looking to lead, learn, and use their Cloud, Database, Middle-tier technical skills and experience to drive production stability, reliability, and resiliency.

The Expertise You Have and The Skills You Bring

Bachelor's degree or higher in a technology-related field (like Engineering, Computer Science, Information Technology) required, master's degree is a plus.

A minimum of 5+ years of hybrid experience in Production Support, Development, and SRE Experience. Hands-On experience deploying and/or supporting highly distributed multi-tiered systems at scale.

A minimum of 2+ years of experience in cloud development (AWS) and migration skills; Experience with building and operating highly resilient platforms in AWS Cloud Environments.

  • 4+ years of experience in software development with Python, NodeJS, Java with a focus on SDLC and automation.
A self-starter and team player who can independently manage multiple responsibilities in a dynamic environment.

Strong hands-on experience and ability to automate with various scripting languages such as Python, Shell Scripting, etc.

Solid understanding of Cloud Computing and DevOps concepts including CI/CD Pipelines

Hands-On Kubernetes skills and knowledge.

Expert and hands-on experience with one or more Observability tools (Prometheus, Grafana, ELK/OpenSearch, Open Telemetry, Datadog, etc.).

Experienced in Instrumentation with systems skills on building and operating, monitoring, logging, alerting services of distributed systems at scale.

Proven experience in maintaining scalability and resiliency in complex environments.

Proven experience in implementing advanced observability practices and techniques at scale.

Ability to triage, perform root cause analysis, and be decisive under pressure.

Experience managing and interpreting large datasets using query languages and visualization tools.

Excellent verbal, written communication skills and ability to tailor them to various audiences.

Ability and high-level curiosity enabling the desire to learn new technologies, tools, and bring them to our developers.

The Team

Our Site Reliability Engineering and production support services group within Enterprise Infrastructure for Fidelity Fund and Investment Operations (FFIO) combines Operations Excellence with the Development Experience to deliver services at high-scale, high-availability with resilience by using automation Infrastructure as code.

We built reliability into our ecosystem by applying best practices in Resiliency Engineering, Automation, Observability in addition to core production support like Incident, Change, Problem, and Release management.

We partner with our key stakeholders in Information Technology and business teams to deploy new functionalities, software fixes, SRE Features, and support applications in a wide range of infrastructures and products.

Certifications:

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.

Join Us

At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts people's lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home.

Honored with a Glassdoor Employees Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024.

And you don't need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you've always imagined.

Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry.

Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested.

This investigation includes but is not limited to a criminal, civil litigations, and regulatory review, employment, education, and credit review (role-dependent).

These investigations will account for 7 years or more of history, depending on the role.

Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at .

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@.

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