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Hotel Front Office Associate

2 months ago

National City, California, United States Excel Hotel Group Full time

Join Our Team as a Guest Services Representative

Are you passionate about providing exceptional customer service? Excel Hotel Group is seeking a dedicated Guest Services Representative to enhance our front desk operations.

Position Overview:

  • Greet and assist guests during check-in and check-out with a warm and professional attitude.
  • Offer comprehensive information regarding hotel amenities and respond to guest inquiries.
  • Enhance revenue opportunities by promoting room upgrades and additional services.
  • Handle payment transactions with precision and efficiency.
  • Resolve guest issues promptly to ensure a pleasant stay for all visitors.

Requirements:

  • 1-2 years of experience in a customer-facing role.
  • Ability to remain on your feet for extended periods.
  • Basic proficiency in computer operations.

Become a valued member of our team and enjoy competitive benefits, including health coverage, dental plans, and travel perks. At Excel Hotel Group, we prioritize internal growth and foster a supportive workplace culture.

Salary: $17.50 per hour