Patient Services Coordinator

4 weeks ago


Sacramento, California, United States Sacramento Native American Health Center Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Services Representative to join our team at the Sacramento Native American Health Center. In this role, you will be responsible for providing exceptional patient care and ensuring a smooth experience for our patients and visitors.

Key Responsibilities
  • Schedule appointments and verify insurance and/or payment method for patients receiving medical services.
  • Notify patients of service delays and communicate with patients of upcoming appointments and outstanding balances.
  • Collect and record patient payments for services rendered daily.
  • Reconcile daily cash drawer and patient payments.
  • Ensure accurate and complete information is entered into the Electronic Health Record (EHR).
  • Assist and enroll patients to state programs.
  • Comply with all state and federal laws and regulations, as they pertain to the position.
Requirements
  • General education degree or high school diploma.
  • 1 year of experience working in a clinical front office setting or similar role.
  • Customer Service Experience.
  • Experience with electronic health records software and database systems, preferably NextGen.
  • Knowledge of collecting and verifying insurance information, such as Medi-Cal & Medicare.
Preferred Qualifications
  • Knowledge of medical terminology.
  • Experience in an FQHC setting.
  • Knowledge of traditional, cultural, and spiritual practices of the diverse AI/AN community, as well as ability to work with other racially, culturally, ethnically, and financially diverse populations.
  • Bilingual.
  • Experience working with geographic managed care.
  • Experience enrolling patients into state and federal programs, such as Every Woman Counts, Child Health and Disability Prevention, Family Pact, and/or Sliding Scale.


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