Collections Specialist

2 weeks ago


San Diego, California, United States Vistage Worldwide Full time
Job Title: Collections Specialist

Job Summary:

Vistage Worldwide is seeking a highly skilled Collections Specialist to join our team. As a Collections Specialist, you will be responsible for managing and collecting overdue payments from our Members and Chairs. This is a unique opportunity to work with a dynamic team and make a significant impact on our company's financial performance.

Responsibilities:

  • Build and maintain positive relationships with Members and Chairs throughout the collection process.
  • Respond promptly to incoming inquiries from Members and Chairs via phone or email.
  • Make regular calls and send emails to active and inactive members to collect overdue membership fees or address discrepancies.
  • Recommend and set up payment plans for members with significant overdue balances.
  • Adhere to the established collections timeline and follow-up cadence for all accounts.

Requirements:

  • Associate or bachelor's degree in finance or accounting preferred.
  • Minimum of 1 year of experience in collections, with exposure to accounts receivable.
  • Strong negotiation and communication skills, both written and verbal.
  • Comfortable discussing overdue balances with CEO-level clients.
  • Demonstrates a strong customer service mindset and maintains professionalism.
  • Ability to independently manage multiple priorities.
  • Proficient in Microsoft Office, particularly Excel.
  • Familiarity with accounting software and CRM systems; experience with Great Plains preferred.
  • Able to handle time-sensitive tasks efficiently and with a sense of urgency.

What We Offer:

  • A competitive salary range of $25 – 26/hr + Company Bonus (salary based in San Diego, CA)
  • A hybrid work environment with 2 days onsite and 3 days offsite
  • A dynamic and supportive team environment
  • Opportunities for professional growth and development


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