Collections Specialist
2 weeks ago
Job Summary:
Vistage Worldwide is seeking a highly skilled Collections Specialist to join our team. As a Collections Specialist, you will be responsible for managing and collecting overdue payments from our Members and Chairs. This is a unique opportunity to work with a dynamic team and make a significant impact on our company's financial performance.
Responsibilities:
- Build and maintain positive relationships with Members and Chairs throughout the collection process.
- Respond promptly to incoming inquiries from Members and Chairs via phone or email.
- Make regular calls and send emails to active and inactive members to collect overdue membership fees or address discrepancies.
- Recommend and set up payment plans for members with significant overdue balances.
- Adhere to the established collections timeline and follow-up cadence for all accounts.
Requirements:
- Associate or bachelor's degree in finance or accounting preferred.
- Minimum of 1 year of experience in collections, with exposure to accounts receivable.
- Strong negotiation and communication skills, both written and verbal.
- Comfortable discussing overdue balances with CEO-level clients.
- Demonstrates a strong customer service mindset and maintains professionalism.
- Ability to independently manage multiple priorities.
- Proficient in Microsoft Office, particularly Excel.
- Familiarity with accounting software and CRM systems; experience with Great Plains preferred.
- Able to handle time-sensitive tasks efficiently and with a sense of urgency.
What We Offer:
- A competitive salary range of $25 – 26/hr + Company Bonus (salary based in San Diego, CA)
- A hybrid work environment with 2 days onsite and 3 days offsite
- A dynamic and supportive team environment
- Opportunities for professional growth and development
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