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Collections Specialist
2 months ago
We are seeking highly motivated and experienced Collections Agents to join our dynamic team at RIVO Holdings, LLC. As a Collections Agent, you will play a critical role in negotiating payment from customers who have fallen delinquent on their personal loan accounts.
Key Responsibilities:- Negotiate timely payment from customers through respectful and persuasive communication via phone, voicemail, email, and text in a call center environment.
- Meet and exceed individual collections quotas through effective negotiation techniques, objection handling, and follow-up strategies.
- Adhere to daily and monthly production KPIs and collections performance metrics, including minimum collection quotas, call volume, and on-call time.
- Utilize strong communication, negotiation, and persuasion skills to drive customer payments with resilience and professionalism.
- Educate customers on the long-term benefits of resolving their collections account balance for future use of our lending products and services.
- High school diploma, GED, or equivalent experience required.
- Prior collections experience in a quota-driven position within a call center environment is strongly preferred.
- Collecting on unsecured collections accounts is strongly preferred.
- A positive attitude, resilience, and ability to handle rejection gracefully.
- Results-oriented and target-driven mindset with a willingness to go the extra mile to achieve collections quotas.
- A comprehensive compensation and benefits package.
- A starting hourly rate of $20.00 per hour.
- A dynamic and supportive work environment.
RIVO Holdings, LLC is an equal opportunity employer and welcomes applications from qualified candidates without regard to race, color, religion, sex, national origin, citizenship status, disability, age, or any other characteristic protected by applicable law.
