Customer Service Representative
2 weeks ago
Job Summary:
Enterprise Holdings is seeking a highly motivated and customer-focused Part Time Customer Service Representative to join our team in Waikiki. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their rental needs are met, and exceeding their expectations.
Responsibilities:
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
- Meet and greet customers in a friendly and timely manner.
- Provide directions and general assistance.
- Assist to assess condition of rental upon return.
- Process returns, check-ins and exit kiosk transactions.
- Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed.
- Understand and communicate rental terms and conditions, vehicle features and other services.
- May sell optional protection products, upgrades, fuel options and other additional equipment.
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance.
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
- Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
- Perform miscellaneous and backup duties job-related duties as assigned.
Requirements:
- Must be at least 18 years old.
- High school diploma or G.E.D. equivalent preferred.
- Must have a valid driver's license with no more than 3 moving violations and/or at-fault accidents on driving record in the past 3 years.
- No drug or alcohol related conviction on driving record in the past 5 years.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Apart from religious observation, must be able to work a part time, 6am-1pm, 30-39 hours/week, must work weekends (Saturday/Sunday).
Working for Enterprise Holdings:
At Enterprise Holdings, we are committed to providing our employees with a positive and supportive work environment. We offer a range of benefits, including time away from work, employee discounts, retirement savings plan, health insurance, life insurance, dental insurance, vision insurance, and training and development opportunities.
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