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Customer Service Representative

2 months ago

Honolulu Hawaii, United States Enterprise Holdings Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Enterprise Holdings. As a key member of our team, you will be responsible for providing exceptional customer service, supporting our branch operations, and ensuring a seamless rental experience for our customers.

Key Responsibilities
  • Provide high-level customer service by assisting customers with their rental needs, both in-person and over the phone.
  • Manage incoming and outgoing calls, resolving customer inquiries and issues in a timely and professional manner.
  • Assist with administrative tasks, such as processing returns, checking in vehicles, and handling customer billing.
  • Market the company by providing excellent customer service, promoting our services, and ensuring a positive customer experience.
  • Perform various administrative and basic accounting functions, such as research and billing support tasks, accounts receivables, and supply maintenance.
Requirements
  • Must be at least 18 years old.
  • Must have a valid driver's license with no more than 3 moving violations and/or at-fault accidents on driving record in the past 3 years.
  • No drug or alcohol related conviction on driving record in the past 5 years.
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Apart from religious observation, must be able to work 40 hours per week, 2:30pm-11pm which may include weekends, and holidays.
Benefits
  • Time Away from Work (paid time off)
  • Employee discount
  • Retirement savings plan including 401k with match and profit sharing
  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Training and development