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General Manager

2 months ago

Savannah, Georgia, United States Team Car CareJiffy Lube Full time
Job Summary

We are seeking a highly skilled and experienced General Manager to lead our store team and drive business success. As a key member of our team, you will be responsible for overseeing the day-to-day operations of the store, ensuring excellent customer service, and achieving sales and profitability goals.

Key Responsibilities
  • Customer Service: Provide prompt and courteous service to guests, answer questions, and resolve guest problems and complaints.
  • Inventory Management: Maintain inventory control with thorough knowledge of cost of goods, turn-ratio, ordering and receiving products, etc.
  • Financial Management: Responsible for budgeting, sales forecasts, P/L performance, etc. as well as understand factors which affect sales and profit such as guest counts, marketing, weather, etc.
  • Store Maintenance: Maintain or direct the maintenance of the building, equipment, and grounds, including but not limited to the air compressor, HVAC, flooring, bay nets, oil/water separator, interior and exterior lighting, dumpster area, sump pump, waste oil system, tire rotation lifts, overhead doors, etc.
  • Team Leadership: Provide supervision and training to teammates including scheduling, coaching, performance management, and performance appraisals.
  • Safety and Security: Provide safety, security, and environmental leadership for all store personnel with thorough knowledge of lockout/tag out procedures, MSDS, waste policy compliance, Spill Prevention Control & Countermeasures (SPCC) plan, the company safety manual, and OSHA & EPA resources and compliance.
  • Store Operations: Open and close the store as necessary, complete daily, weekly, and monthly paperwork, and ship or store paperwork as necessary.
  • Loss Prevention: Partner with the Loss Prevention Department to ensure LP policy compliance, promote honesty and integrity in all business transactions, report incidents of theft of inventory, assets, and/or cash shortage over $10, and report all burglaries or robberies immediately to the LP Department after emergency services and your District or Market Manager are contacted.
Requirements
  • Leadership Skills: Establish clear expectations to the team, delegate effectively, promote the Respect in the Workplace policy.
  • Communication Skills: Maintain an Open-Door policy, be approachable and communicate regularly with all team members.
  • Problem-Solving Skills: Follow up on all issues in a timely manner.
  • Accountability: Hold subordinates accountable, confront unacceptable performance and discipline appropriately.
  • Business Acumen: Meet company goals, providing clear vision/direction/strategy to subordinates and to set the example for attitude, professionalism, and work ethic at the location.
Working Conditions

Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays. Commitment to following established safety policies and procedures is essential.