Assistant General Manager

3 weeks ago

Savannah, Georgia, United States AEG Full time
Job Summary

We are seeking a highly skilled and experienced Assistant General Manager to join our team at AEG. The successful candidate will be responsible for assisting the General Manager in planning, directing, and managing the day-to-day operations of our facilities, including sales, marketing, public relations, finance, event services, operations, housekeeping, maintenance, safety, and security.

Key Responsibilities
  • Assist the General Manager in representing the facility at various events, meetings, and functions, including television or radio interviews, public relations events, speaking engagements, venue tours, and other community or Polk County functions.
  • Create and maintain solid relationships with all tenant teams, specifically in event coordination, marketing, and operational areas.
  • Assist the General Manager in the development and administration of the facility's operating and capital budgets, working directly with department directors in developing departmental operating budgets and revenue projections.
  • Select, train, motivate, and evaluate direct reports, providing or coordinating staff training, working with employees to correct deficiencies, implementing discipline and termination procedures.
  • Work with department directors in the day-to-day management of their various departmental disciplines, reviewing and evaluating processes and results, identifying and resolving deficiencies and challenges.
  • Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
  • Develop and implement programs, policies, and procedures for the facilities.
  • Assist the General Manager in the oversight of the facility's contract service partners, including food and beverage, security, telecommunications, IATSE, and other sub-contractors.
  • Develop or direct the development and preparation of comprehensive management reports and manuals, including the Annual Sales and Marketing Plan, Annual Preventative Maintenance Plan, Annual Facility Report, Booking Policies, Fire Code Rules and Regulations, etc.
  • Participate and lead various interdepartmental project groups, special projects, including task forces and post-event cleaning fundraisers.
  • Conduct a variety of organizational studies, investigations, and operational studies, recommending modifications to programs, policies, and procedures as appropriate.
  • Establish and maintain effective working relationships with staff, facility stakeholders, facility users, and business partners.
  • Provide excellent customer service assistance to internal and external clients.
  • Assist the Director of Finance with settlements of events.
  • Prepare statistics, reports, budgets as needed for corporate and client.
Requirements
  • Bachelor's degree or better from an accredited college or university with major coursework in Business Administration/Management, Marketing, Sports Management, Facility Management, Public Administration, or related fields.
  • Minimum five (5) years of experience of increasing responsibility in professional public assembly facility operations management.
  • Demonstrated leadership skills and ability to achieve quality results.
  • Experience employing modern management methods, long-range planning, principles of budgeting, and leadership skills.
  • Working knowledge of sales, marketing, event services, safety and security, facility maintenance and housekeeping, finance and human resources, audiovisual, telecommunications, and food and beverage operations.
  • Experience in contract development and negotiations, including facility use license agreements, service agreements, and sponsorship agreements.
  • Superior customer service and interpersonal skills.
  • Ability to work a flexible schedule, including long nights, early mornings, weekends, and holidays as needed.
  • Ability to communicate clearly and concisely in the English language, both orally and in writing.
  • Possession of, or ability to possess, a valid driver's license.
  • Knowledge of EEOC, FLSA, OSHA, ADA, and other employment regulations.
  • Excellent organizational skills, detail-oriented with ability to handle multiple assignments.
  • Must have a demonstrated ability to function in a fast-paced, high-pressure environment.
  • Must be detail-oriented, have strong organizational skills, and demonstrated interpersonal skills.
  • Proficient computer skills including Windows, Outlook, Word, Access, PowerPoint, and Excel.
  • Ability to apply conflict resolution and problem-solving skills in a team-oriented environment.
  • Ability to work simultaneously with a broad variety of vested interest groups and to foster a cooperative environment.
  • The ability to research, develop, and maintain relationships with artist agents and artist management as well as local, regional, and national promoters.
Work Environment

The essential functions of this position are performed indoors. The noise level in the work environment can range from minimal to loud during events depending on the employee's location and is minimal during non-event times.

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