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Front Desk Associate

1 month ago

Stockbridge, Massachusetts, United States Kripalu Center for Yoga & Health Full time
Job Summary

We are seeking a highly skilled and compassionate Front Desk Associate to join our Guest Services team at Kripalu Center for Yoga & Health. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a smooth and welcoming experience for our guests.

Key Responsibilities
  • Guest Check-In and Check-Out: Process guest arrivals and departures, ensuring accurate and timely updates to our system.
  • Customer Service: Respond to guest inquiries and concerns, providing solutions and support to ensure a positive experience.
  • Payment Processing: Receive and process guest payments, maintaining accurate records and adhering to financial guidelines.
  • Emergency Response: Assist in emergency situations, adhering to Kripalu and Guest Services policies.
  • Administrative Tasks: Maintain a clean and organized work area, ensuring all procedures and tasks are completed in accordance with established standards.
Requirements
  • Education: High School education or equivalent.
  • Technical Skills: Proficient in Microsoft Office, specifically Outlook, Excel, and Word.
  • Physical Demands: Ability to lift up to 50lbs.
  • Math and Money Handling Skills: Accurate and efficient handling of cash transactions.
Benefits
  • Health Insurance
  • Dental Insurance
  • Vacation, Sick, & Personal Time, Paid Holidays
  • Vision
  • 403b Retirement Plan
  • Flexible Spending and Dependent Care Accounts
  • Company Paid Short- and Long-Term Disability
  • Company Paid $50,000 Life Insurance Policy
  • Free Meals in the Kripalu Dining Hall
  • Discounted Purchases in the Kripalu Shop and for Healing Arts Services
  • Yoga Classes, and the opportunity to participate in Kripalu Programs

Kripalu Center for Yoga & Health is a world-renowned yoga and wellness retreat center, dedicated to providing a transformative experience for our guests. We are committed to creating a welcoming and inclusive environment, where our guests can relax, learn, and grow.