Tax Operations Director

3 weeks ago

Stockbridge, Georgia, United States H&R Block Full time
Job Summary

At H&R Block, we're seeking an exceptional Tax Operations Director to support our retail office during tax season. This individual will play a vital role in consistently exceeding client expectations and providing daily operations direction for the tax office.

About the Role

The Tax Operations Director will be responsible for supporting the Multi-Unit Team Leader, serving as the onsite point of contact for tax office associates and clients. This includes ensuring quality and consistent execution, promoting the value of H&R Block, and executing and holding tax office associates accountable to Service Standards execution and client service experience.

Key Responsibilities
  • Support the Multi-Unit Team Leader in ensuring quality and consistent execution of tax office operations
  • Execute and hold tax office associates accountable to Service Standards execution and client service experience
  • Serve as the onsite point of contact for escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines, with attention to quality standards, priorities, and overall goals
  • Lead daily huddles and communicate essential information to office associates
Requirements

To be successful in this role, you'll need

  • Prior experience working in customer service or a similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • A customer-centric mindset and strong communication skills
  • Computer proficiency with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • A positive attitude
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma or equivalent or higher
Benefits

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025. Our end goal is simple: bigger ambitions, faster transformation, and extraordinary results.

As a Tax Operations Director, you'll be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You'll also be surrounded by colleagues who are committed to helping each other grow and support each other.

Our benefit offerings can help associates plan for their unique health, wellbeing, and financial wellness needs. This includes our Employee Assistance Program with Health Advocate, wellbeing program BetterYou, neurodiversity and caregiver support, and various discounts on everyday items and services.

Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan are also available to eligible associates.

What We Offer

As a Tax Operations Director at H&R Block, you'll have the opportunity to make a meaningful difference in the lives of our clients and associates. You'll be part of a team that is committed to excellence, innovation, and customer satisfaction.

With a competitive estimated salary range of $48,000 - $60,000 per year, based on location and experience, you'll have the opportunity to grow your career and achieve your goals.

At H&R Block, we're committed to building a connected culture that values diversity, inclusion, and belonging. We welcome and celebrate diversity in the workplace, regardless of gender, race, or color, ethnicity, or national origin, age, disability, religion, sexual orientation, gender identity, or expression, or veteran status.

We're an equal opportunity employer and encourage applications from qualified candidates who share our values and commitment to excellence.

Estimated Salary Range

$48,000 - $60,000 per year

Based on location and experience

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