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Tax Office Operations Manager

1 month ago

Stockbridge, Georgia, United States H&R Block Full time

bJob Title:/b Associate Team LeaderbrbrbAbout the Role:/bbrbrAs an Associate Team Leader at H&R Block, you will play a vital role in supporting the Multi-Unit Team Leader and serving as the onsite point of contact for tax office associates and clients. Your primary responsibility will be to ensure quality and consistent execution that promotes the value of H&R Block.brbrbKey Responsibilities:/bbrbr Execute and hold all tax office associates accountable to Service Standards execution and client service experiencebrbr Serve as point of contact for onsite escalated client service concernsbrbr Ensure clients are scheduled properly and conflicts are resolvedbrbr Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experiencebrbrbRequirements:/bbrbr Prior experience working in customer service or similar rolebrbr Strong organizational skills and ability to plan and manage day-to-day office operationsbrbr Customer-centric mindset and strong communication skillsbrbr Computer proficient with the ability to use MS Officebrbr Demonstrated ability to work independently with minimal supervisionbrbr Positive attitudebrbr Able to work a flexible work schedule of 40 hours per week and flexibility based on business needsbrbrbAbout H&R Block:/bbrbrH&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.