Customer Service Team Lead

6 days ago


Mayfield Heights, Ohio, United States Chick-fil-A Mayfield Heights Full time

Unlock Your Potential at Chick-fil-A Mayfield Heights

Are you a people person with a passion for delivering exceptional customer experiences?

At Chick-fil-A Mayfield Heights, we're on a mission to create a culture of care and influence for our guests and team members alike. As a Customer Service Manager, you'll play a vital role in leading our team to deliver world-class service and drive business results.

Responsibilities:

  • Lead by example, demonstrating our customer service standards and ensuring team members follow all systems and processes.
  • Drive speed of service, accuracy, and positive culture, executing proper security and cash handling procedures.
  • Monitor team members' performance, providing feedback and coaching to improve overall facility cleanliness and guest satisfaction.
  • Collaborate with the management team to resolve complex issues and maintain a positive working relationship with all employees.
  • Communicate employee performance and policy/procedure violations to management for appropriate handling.
  • Adhere to all Company policies and procedures, ensuring a safe and respectful work environment.

What We Offer:

  • Competitive salary and benefits package, including medical, dental, and vision insurance.
  • 401K match and pension plan for long-term financial security.
  • PTO (Paid time off) and Sundays off for work-life balance.
  • Free meal plan and scholarship opportunities for personal and professional growth.
  • Bonus/incentive program for outstanding performance.

Join our team and discover a career that's more than just a job – it's a stepping stone to a successful future in the world of business.



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