Customer Service Manager
6 days ago
As a Customer Service Lead at Burlington, you will be responsible for ensuring efficient service at the front of lines. This includes directing cashier coverage and customer flow to meet the needs of our customers.
You will also assist the management team in communicating promotions and company updates to our customers. Additionally, you will monitor and validate returns, exchanges, check authorizations, voids, and other transactions to ensure accuracy and efficiency.
Furthermore, you will support training for our team members to ensure they have the skills and knowledge needed to provide excellent customer service. This is a key role in our store and requires strong leadership and communication skills.
Key Responsibilities:
- Direct cashier coverage and customer flow at the front of lines
- Assist management team in communicating promotions and company updates
- Monitor and validate returns, exchanges, check authorizations, voids, and other transactions
- Support training for team members
Requirements:
- Strong leadership and communication skills
- Ability to work in a fast-paced environment
- Attention to detail and accuracy
- Ability to work effectively with a team
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