Bilingual Support Specialists

7 days ago


Miami, Florida, United States RemX Full time
Job Overview

We are seeking highly skilled Bilingual Customer Service Representatives to join our team at RemX in Miami, FL.

The ideal candidate will be fluent in both English and Spanish, with excellent communication and problem-solving skills.

  • Salary: $17-$18/hour (dependent on experience)

This is a REMOTE position, allowing for flexibility in scheduling. The successful candidate must be able to work any 8-hour shift between 7am-11pm, Monday through Sunday.

Key Responsibilities include:

  1. Inbound calls and responding to consumer inquiries and issues
  2. Providing education and status on previously submitted pre-authorizations or pre-determination requests
  3. Meeting performance goals in efficiency, call quality, customer satisfaction, first call resolution, and attendance

Requirements for the position include:

  • At least 1 year of customer service experience
  • A High School diploma
  • Strong attention to detail and ability to multitask


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