Life Sciences Support Specialist
7 days ago
Ostro, a pioneering life sciences commercialization platform, seeks a skilled Life Sciences Support Specialist to join our team. This role offers an exciting opportunity to contribute to the growth of our organization and make a meaningful impact in the healthcare industry.
About the RoleWe are looking for a dedicated individual with experience in call center operations within the life sciences or healthcare sectors. As a Life Sciences Support Specialist, you will be responsible for providing exceptional customer support through webchats and phone calls. Your primary focus will be on ensuring that consumer inquiries are addressed promptly and efficiently, following client guidelines and business rules.
You will also perform outgoing webchats, respond to consumer inquiries, and provide education or information to answer questions utilizing approved FAQ documents. Additionally, you will identify and escalate priority issues to assigned managers and/or Nurse Navigators, maintaining exemplary phone/chat etiquette at all times.
Requirements- Licensure as a Licensed Practical Nurse (LPN) is required.
- A minimum of 1 year of experience in call center operations within the life sciences or healthcare sectors is preferred.
- Experience with Google Drive Platform is a plus.
- Excellent verbal and written communication skills are essential.
- Strong listening skills, organizational abilities, and multitasking capabilities are necessary.
- Ability to type 35 wpm is required.
- Bilingual or multilingual skills, particularly in Spanish, are highly valued but not mandatory.
As a Life Sciences Support Specialist, you can expect a competitive hourly rate between $18-$20 USD, based on national averages and our compensation philosophy. Our company aims to provide an inclusive and equitable work environment, promoting radical honesty and transparency. We offer flexible remote work arrangements, allowing you to maintain a healthy work-life balance.
Ostro is committed to creating personalized healthcare journeys that boost engagement for consumers and healthcare professionals. We strive to drive value for life sciences brands by architecting innovative solutions. Join our team and contribute to shaping the future of life science commercialization.
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