Player Services Supervisor
2 weeks ago
We are seeking a highly skilled and experienced Player Services Supervisor to join our team at the Avi Resort and Casino. As a key member of our Player Services department, you will be responsible for assisting with the day-to-day operation and direct supervision of assigned activities.
Key Responsibilities- Assist with training, developing, measuring performance, disciplining, and/or scheduling department staff.
- Provide effective supervisory oversight of assigned staff.
- Follow and train on all established Standard Operating Procedures.
- Maintain strict adherence to all internal policies providing guidance with regard to verification of casino service transactions.
- Understand and execute regulations for Anti-money laundering and Title 31.
- Monitor labor in relation to volume levels and actively seek to manage early outs without significantly jeopardizing customer service.
- Perform all functions of Player Services Specialist and Player Services Representative.
- Demonstrate a positive, helpful attitude toward customers and fellow team members.
- Provide outstanding customer service in a timely manner to both guests and fellow team members.
- High School Diploma or equivalent.
- Minimum one year of secondary education and/or experience in a related field.
- Data entry/computer skills are required.
- Must be mathematically inclined.
- Money handling and organizational skills preferred.
- Knowledge of Microsoft Office Excel, CMP, Newave, Telecheck, Fabicash, Recycler, and SDS preferred.
- Must be proficient in using the Ten Key Adding Machine.
- The primary language spoken and written is English.
- Effective Customer Service skills.
- Must be 21 years of age or older.
- Ability to work unsupervised.
- Ability to certify the completion of a job or task.
- Ability to behave with integrity at all times.
- Obtain and maintain all work cards as required by the company.
- Verify right to work in the United States.
The work environment is characterized as a casino setting requiring multi-tasking, where computers and standard office equipment will be supplied and used as a part of the job. The noise level in the work environment is usually moderate to loud requiring service to guests who may be smoking and/or drinking alcohol.
EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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