Front Desk Operations Supervisor

2 weeks ago


Laughlin, Nevada, United States Caesars Entertainment Full time
Job Title: Front Desk Night Audit Lead

At Caesars Entertainment, we are seeking a highly skilled and experienced Front Desk Night Audit Lead to join our team. As a key member of our Front Services area, you will be responsible for supervising the day-to-day operations and ensuring that excellent service is provided to our guests in a prompt, friendly, and courteous manner.

Key Responsibilities:
  • Conduct bi-monthly departmental inspections to ensure consistent, high-quality service standards are maintained.
  • Act to correct any deficiencies in standards as identified during inspections.
  • Resolve customer complaints regarding front services and take action to resolve the issue.
  • Investigate issues pertaining to poor service and make recommendations to improve service.
  • Communicate service standards to staff and train them to perform to standards.
  • Hold staff accountable for achieving standards.
  • Provide technical training and support to Front Desk Clerks.
  • Responsible for all front desk auditing and night audit functions.
Requirements:
  • 1-year experience in customer service, with one to two years of previous experience preferred.
  • Excellent oral, written, and communication skills.
  • Ability to work any day of the week and any shift.
  • Must present a well-groomed and professional appearance.
Working Conditions:
  • Lift up to 20 lbs.
  • Push and pull up to 20 lbs.
  • Must be able to bend, stoop, twist, reach, and hear.
  • Dexterity to utilize tools.
  • Walk entire shift.
  • Stand for long periods of time or entire shift.
  • Walk up and down stairs.
  • Type.
  • Work in hot temperatures.
  • Work in a secondhand smoke environment.
  • Maneuver in confined spaces.
  • Accurate money/chip handling.
  • Tolerate high noise areas.
  • Tolerate bright lights.
  • Will have guest contact.
  • Work flexible schedules.
  • Understand, read, write, and speak English.
  • Sit for long periods of time.


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