Customer Service Representative

1 week ago

Somerville, Massachusetts, United States Formlabs Full time

About the Role:

We are seeking a highly skilled and customer-focused Customer Service Agent to join our team at Formlabs. As a key member of our Global Services team, you will play a critical role in delivering exceptional support to our customers worldwide.

Key Responsibilities:

  • Provide timely and effective support to customers through various channels, including email, live chat, and phone.
  • Act as the first point of contact for customers, answering their questions and routing them to the appropriate channels when necessary.
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer satisfaction.
  • Stay up-to-date with product knowledge and technical expertise to provide accurate and helpful support to customers.
  • Contribute to the development of knowledge base articles and other support resources to enhance customer experience.

What We Offer:

  • A dynamic and supportive work environment with opportunities for growth and development.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A generous paid time off policy and flexible vacation options.
  • Professional development opportunities, including training and education programs.
  • A fun and inclusive company culture with a passion for innovation and customer satisfaction.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal stakeholders.
  • Strong problem-solving and analytical skills, with the ability to troubleshoot complex issues and provide creative solutions.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Proficiency in English (bilingualism in Spanish or French is a plus).
  • High school diploma or equivalent required; degree in a related field preferred.

Why Join Formlabs?

At Formlabs, we are passionate about empowering designers, engineers, and artists to bring their ideas to life. We believe in the power of innovation and customer satisfaction, and we are committed to creating a workplace culture that reflects these values. If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.

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