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Customer Service Representative

2 months ago


Somerville, Massachusetts, United States Tailored Brands Inc Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Senior Customer Service Sales Representative at K&G Fashion Superstore. As a key member of our sales team, you will be responsible for delivering exceptional customer service and driving sales growth.

Key Responsibilities
  • Customer Service: Provide world-class customer service by being customer-ready and delivering a seamless experience every day.
  • Sales and Merchandising: Assist customers with purchases, returns, exchanges, and store credits, while maintaining a thorough knowledge of our products and services.
  • Store Operations: Assist with register opening and closing procedures, monitor cash handling, and maintain a clean and organized store environment.
  • Team Collaboration: Work collaboratively with associates at all levels to achieve sales goals and maintain a positive work environment.
Requirements
  • Customer Service Skills: Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service.
  • Sales and Merchandising Knowledge: Thorough knowledge of our products and services, with the ability to make recommendations and drive sales growth.
  • Physical Demands: Ability to stand and walk for long periods, frequently bend, squat, and twist, lift up to 50 lbs., and climb a ladder to reach merchandise and supplies.
About Us

K&G Fashion Superstore is a leading shopping destination for brand-name apparel, footwear, and accessories. We offer a wide selection of designer brands at discounted prices, and our team is dedicated to providing exceptional customer service and driving sales growth.