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Customer Service Representative

2 months ago


Somerville, Massachusetts, United States Formlabs Full time

About Formlabs

Formlabs is a leading provider of professional 3D printing solutions. We are committed to empowering designers, engineers, researchers, and artists to bring their ideas to life.

The Role

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our users.

Key Responsibilities

  • Support users in learning the ins and outs of 3D printing
  • Act as the first point of contact for prospective and returning customers, answering their questions or routing them to the appropriate channels
  • Keep customers ridiculously happy
  • Print in 3D to your hearts content

Requirements

  • Love to make your customers day by not only answering their questions, but also anticipating those to come
  • Can communicate with grace without being face to face with users
  • Easily make friends with new technology
  • Have a knack for problem solving and getting to the bottom of things
  • Excited about learning and always want to know more
  • Get bonus points if you are bilingual in Spanish or French

What We Offer

  • Premium coverage for medical, dental, and vision plans
  • Paid parental leave
  • Commuter benefits
  • Unlimited 3D prints

Equal Opportunity Employer

Formlabs is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.