Insurance Customer Service Representative

3 days ago


Somerville, Massachusetts, United States First Mid-Illinois Bancshares Full time
Job Summary

We are seeking a highly skilled and experienced Insurance Customer Service Representative to join our team at First Mid-Illinois Bancshares. As an Insurance Customer Service Representative, you will be responsible for providing exceptional customer service and ensuring the smooth renewal of insurance policies.

Key Responsibilities
  • Customer Service: Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
  • Policy Renewal: Renew and market expiring policies by gathering updated customer information and processing with underwriters/systems for policy issue.
  • Administrative Support: Provide administrative support to producers, including preparing insurance applications and monitoring accounts receivable balances.
  • Training and Development: Complete required training associated with job function and stay up-to-date with industry developments and best practices.
Requirements
  • Education: High school diploma or GED; some college preferred but not required.
  • Experience: Prior insurance experience preferred; prior experience with Excel, Word, and related software required.
  • Skills: Ability to gain thorough knowledge of insurance products and coverages; ability to empathize with customers and respond appropriately; high level of organizational and communication skills.
What We Offer
  • Competitive Compensation: Based on candidate experience.
  • Total Rewards: Visit our Total Rewards page to see our full list of benefits.


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