Customer Service Representative
3 days ago
We are seeking a highly motivated and customer-focused Customer Service Associate to join our Retail Division at East Cambridge Savings Bank. As a key member of our team, you will be responsible for providing exceptional customer service, handling customer transactions, and promoting our banking products and services.
Key Responsibilities- Provide excellent customer service to our customers, responding to their inquiries and resolving issues in a timely and professional manner.
- Process customer transactions, including cashing checks, selling money orders, and redeeming U.S. Bonds.
- Assist customers with opening and closing accounts, as well as completing other banking-related tasks.
- Meet sales goals by promoting our banking products and services to customers.
- Work collaboratively with other team members to achieve divisional goals and objectives.
- Minimum of 1 year cash handling experience, with a preference for teller experience or retail banking.
- General understanding of digital banking products.
- Demonstrated sales skills and customer service experience in a retail environment.
- Excellent interpersonal and communication skills.
- Ability to work independently and as part of a team.
- Availability to work evenings and every other Saturday.
- Spanish speaking preferred.
East Cambridge Savings Bank offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply.
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