Member Experience Ambassador

2 months ago


Washington, Michigan, United States VASA Fitness Full time
Job Summary

The Member Experience Specialist is a key role at VASA Fitness, responsible for delivering exceptional experiences to our members and guests. This includes creating personal connections, ensuring problems are reported in a timely manner, and maintaining a clean and welcoming environment.

Key Responsibilities
  • Member Engagement: Greet members with a smile, eye contact, and courteous tone, creating a positive first impression of VASA Fitness.
  • Membership Sales: Sell memberships, drive upgrades, and tour guests and members around the gym, showcasing our facilities and services.
  • Guest Services: Provide clear direction, accurate information, and support to guests and members, anticipating their needs and responding accordingly.
  • Club Maintenance: Execute daily responsibilities to VASA's high standards, including cleaning, restocking merchandise, and processing sales.
  • Feedback and Improvement: Collect member feedback and collaborate with leadership to implement ideas, consistently finding ways to improve the guest and member experience.
Requirements
  • Excellent Communication Skills: Demonstrate a genuine, kind attitude when interacting with guests and members.
  • Product Knowledge: Be familiar with our membership plans, pricing, amenities, add-on options, and class formats.
  • Problem-Solving: Anticipate and respond to guest and member needs, providing clear direction and support.
  • Teamwork: Collaborate with colleagues to implement ideas and improve the guest and member experience.


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