Application Support Specialist

6 days ago


New York, New York, United States Lincoln IT Full time

Job Description

Lincoln IT is seeking an experienced Application Support Specialist to join our team in providing technical support for our collaboration platforms. As a key member of our IT department, you will be responsible for the day-to-day maintenance of our applications, including Office 365, Box, Zoom, and OneDrive.

Key Responsibilities:

  • Provide tier 1 and tier 2 application support for our collaboration platforms, including troubleshooting and resolving issues
  • Configure, maintain, and support collaboration platforms, including Zoom, O365, and integrations
  • Support the planning and execution of large-scale virtual events or webinars using Teams and Zoom
  • Collaborate with IT and security teams to ensure compliance with company policies and procedures

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Minimum of 3+ years of experience in administering and managing collaboration tools and platforms
  • Strong technical skills in collaboration software, including Microsoft Teams, Box, OneDrive, Zoom, and Google Workspace
  • Knowledge of IT security and compliance policies and procedures
  • Excellent communication and collaboration skills

Company Overview

Lincoln IT is a growing custom IT solution provider, servicing New York City and Long Island, New York. We are a growth-oriented company with a culture that exudes collaboration, integrity, and a passion for technology.



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