Fintech Support Specialist

5 days ago


New York, New York, United States Syntricate Technologies Full time
Job Title: Fintech Support Specialist - Application Expert

Job Summary:

In this role, you will be responsible for delivering exceptional technical support to our financial clients, utilizing your expertise in GMI and AS/400 systems. Our ideal candidate will possess strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues and provide effective solutions.

Key Responsibilities:

- Provide technical assistance to GMI users, including troubleshooting, answering questions, and resolving problems
- Collaborate with cross-functional teams to ensure seamless system operation and support
- Develop and maintain system documentation, including procedures and user guides
- Participate in system testing, validation, and implementation projects
- Provide training and support to GMI users, including new employee onboarding and ongoing training and development
- Work closely with the Development and Release teams to ensure robust software implementations

Requirements:

- 5-8 years of experience in production support or software development, preferably in the fintech industry
- Excellent problem-solving skills and ability to troubleshoot complex technical issues
- Experience with ITIL would be beneficial
- Strong SQL knowledge and query writing skills
- Proficiency in GMI, AS/400, and System 36/RPGLE systems
- Excellent communication and teamwork skills

About Us:

Syntricate Technologies is a leader in providing innovative financial solutions to our clients. We are committed to delivering exceptional service and support to our customers, and we are seeking a highly skilled technical professional to join our team.

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