Technical Application Support Specialist

5 days ago


New York, New York, United States The Rockridge Group Full time

We are seeking a highly skilled Technical Application Support Specialist to join our team at The Rockridge Group. As a key member of our Application Support team, you will play a critical role in ensuring the smooth operation of our core application platforms.

Job Description

The successful candidate will have a minimum of 5 years of technical support experience, with 2 years in the financial industry and supporting proprietary applications. You will be responsible for troubleshooting and analyzing issues reported by internal and external users, as well as assisting in the resolution or escalation process.

You will work closely with our development organization to escalate bugs and code defects, and collaborate with infrastructure teams to resolve infrastructure issues. Additionally, you will develop inter-application understanding of our systems and provide value in operational and strategic team discussions.

Key Responsibilities
  • Document new processes and guidelines.
  • Automate daily business processes using multiple applications.
  • Administer Application user accounts.
  • Resolve issues and requests logged by the application users.
  • Troubleshoot bugs and identify gaps in the system.
  • Escalate bugs and code defects to the development organization.
  • Query database tables to assist in issue resolution.
  • Modify and Troubleshoot Excel Maps using Excel Functions and VBA.
  • Programmatically analyze and update python and PowerShell scripts.
  • Analyze infrastructure issues and propose solutions.
Requirements
  • Bachelor's Degree with a Technical focus.
  • Minimum 5 years of technical support experience.
  • Strong verbal/written communication skills.
  • Accounting and financial product knowledge.
  • Experience supporting Accountants and Traders.
  • Strong analytical and problem-solving skills.
  • Programming Language Syntax: MS SQL, Python, XML, PowerShell Scripting, Java.
  • Ability to automate using scripting language.
  • Experience supporting UNIX environments.
  • Experience supporting web applications.
About the Role

This is an excellent opportunity to gain a diverse understanding of the technical aspect of the financial services industry. You will have the chance to work with a talented team and contribute to the success of our organization.

Estimated Salary Range

$80,000 - $110,000 per year, depending on experience.



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