Wholesale Application Support Specialist
5 days ago
Job Description:
We are seeking a highly skilled Wholesale Application Support Analyst to join our team at the Federal Reserve Bank of New York. As a key member of our Operations & Resiliency Group, you will be responsible for providing top-notch support for our critical production environments and payment systems.
Responsibilities:
- Monitor production Fedwire applications and operating systems to ensure high availability and service quality.
- Identify and resolve issues in a timely and efficient manner, escalating to senior management as needed.
- Assist with operational and contingency procedures for payment applications and environments.
- Contribute to analysis and reporting on production problems and operational issues.
- Support projects, work group initiatives, and the development of operational/technical procedures.
- Provide exceptional customer service to internal and external Fedwire customers.
- Draft technical test scripts for multiple application and contingency test activities.
- Participate in mandatory customer business resumption testing and disaster recovery exercises.
Requirements:
- Experience in a computer technology or technical operations role with a customer service focus.
- Strong analytical, problem-solving, critical thinking, and decision-making skills.
- Excellent written and verbal communication skills.
- Advanced proficiency using standard business applications and software.
- Experience working independently and collaboratively across all levels.
Additional Information:
This is a full-time position with a hybrid schedule, and the selected candidate will reside within a reasonable commuting distance of the employing Reserve Bank.
Equal employment opportunity is a basic principle at the Federal Reserve Bank of New York. We are committed to equal employment opportunity for employees and job applicants in compliance with applicable law.
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