Wholesale Application Support Specialist

5 days ago


New York, New York, United States Federal Reserve Bank Full time

Job Description:


We are seeking a highly skilled Wholesale Application Support Analyst to join our team at the Federal Reserve Bank of New York. As a key member of our Operations & Resiliency Group, you will be responsible for providing top-notch support for our critical production environments and payment systems.


Responsibilities:



  • Monitor production Fedwire applications and operating systems to ensure high availability and service quality.
  • Identify and resolve issues in a timely and efficient manner, escalating to senior management as needed.
  • Assist with operational and contingency procedures for payment applications and environments.
  • Contribute to analysis and reporting on production problems and operational issues.
  • Support projects, work group initiatives, and the development of operational/technical procedures.
  • Provide exceptional customer service to internal and external Fedwire customers.
  • Draft technical test scripts for multiple application and contingency test activities.
  • Participate in mandatory customer business resumption testing and disaster recovery exercises.

Requirements:



  • Experience in a computer technology or technical operations role with a customer service focus.
  • Strong analytical, problem-solving, critical thinking, and decision-making skills.
  • Excellent written and verbal communication skills.
  • Advanced proficiency using standard business applications and software.
  • Experience working independently and collaboratively across all levels.

Additional Information:


This is a full-time position with a hybrid schedule, and the selected candidate will reside within a reasonable commuting distance of the employing Reserve Bank.


Equal employment opportunity is a basic principle at the Federal Reserve Bank of New York. We are committed to equal employment opportunity for employees and job applicants in compliance with applicable law.



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