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Paddlesports Operations Director

2 months ago

Charlotte, North Carolina, United States U S National Whitewater Center Full time
Job Summary

The U S National Whitewater Center is seeking a highly skilled and experienced Whitewater Operations Assistant Manager to join our team. As a key leadership position, this role plays a critical part in delivering high-quality whitewater paddling experiences.

Key Responsibilities
  • Quality Assurance and Safety: Develop, implement, and maintain quality assurance and safety protocols for whitewater paddling experiences.
  • Logistical Framework: Maintain a logistical framework for both weekly scheduling and capacity planning for rafting operations.
  • Team Management: Lead a large team in the management of daily whitewater operations, including guest interactions, staff communications, emergency response calls, training, and assessing paddling equipment.
  • Operational Efficiencies: Work with the management team to create operational efficiencies for all paddle sport activities.
  • Customer Experience: Work with the broader Activities team to deliver high-quality recreational experiences to our customers.
Requirements
  • Education: A degree in Operations Management, Recreation Management, or a similar field.
  • Experience: Prior management experience required.
  • Whitewater Experience: Prior experience guiding rafts in up to class IV whitewater.
  • Recreational Whitewater Kayaking: Familiarity with recreational whitewater kayaking.
  • Teaching and Coaching: Prior experience teaching, coaching, and developing a curriculum in a professional setting.
  • Certifications: Current First Aid and CPR certification.
  • Flexibility: Flexibility to work evenings, weekends, holidays, and during other Whitewater events as needed.
Preferred Qualifications
  • ACA Whitewater Instructor Certification
  • Advanced Medical Certifications
  • Swiftwater Rescue Certifications
Physical Demands
  • Physical Ability: Must be able to work outdoors for sustained periods of time in all weather and environmental conditions.
  • Lifting and Carrying: Must be able to lift and carry at least 75 pounds.
  • Mobility: Must be able to bend, stand, lean, and kneel on a regular basis and for sustained periods of time.
  • Transportation: Must be able to safely self-transport over uneven terrain or in a confined space.
  • Shared Spaces: Must be able to work in shared spaces with other employees and customers.
Benefits
  • Pass Activities: Access to Whitewater Center's pass activities.
  • Staff Discount Program: Staff discount program and pro deals.
  • Health and Wellness: Health, Dental, Vision, FSA.
  • Retirement Plan: 401(k).
  • Paid Time Off: Paid Time Off.