Customer Care Specialist
2 days ago
StretchLab is dedicated to enhancing flexibility and alleviating muscle tension to help individuals achieve their health and wellness aspirations. We are in search of friendly yet modest individuals who are passionate about fitness and eager to assist others in feeling their best. If this resonates with you, we would love to connect We are hiring both full-time and part-time team members who are interested in growing with our rapidly expanding brand. StretchLab is a leader in providing personalized assisted stretching, with over 300 locations nationwide.
POSITION OVERVIEW:
Our Customer Care Specialists are based in Houston but operate remotely to support numerous prospects and members on their wellness journeys.
COMPENSATION & BENEFITS:
- Comprehensive Health Benefits
- Employee Assistance Program
- Free membership to StretchLab & Row House (valued at $350 monthly)
- Employee Discounts on Retail
- Career Advancement Opportunities (across various locations and brands)
- Empathy and understanding to meet customer needs
- Strong written and verbal communication skills
- Ability to accurately schedule appointments and process transactions
- Detail-oriented
- Capability to multitask in a dynamic environment
- Experience with CRM systems, booking software, and Google Suite
- Prior experience in a call center is advantageous
- Handle a high volume of inbound and outbound communications promptly
- Adhere to communication protocols when addressing various topics
- Assess customer needs, clarify details, investigate issues, and provide solutions or alternatives
- Foster lasting relationships and engage customers by going the extra mile
- Maintain accurate records of all interactions in our call center database
- Participate in ongoing educational seminars to enhance knowledge and performance
- Achieve personal and team qualitative and quantitative objectives
- Perform additional duties as required
- Genuine interest in fitness and wellness
- Enthusiastic
- Compassionate
- Collaborative team player
StretchLab is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor. We are committed to fostering a work environment free from discrimination and harassment, where all employees are treated with respect and dignity.
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