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Customer Support Specialist

2 months ago

Houston, Texas, United States Octopus Group Full time

About Octopus Group

We are a leading energy technology company that provides a better experience for our customers through transparency, honesty, and simplicity. Our commitment is to provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone.

Job Summary

We are seeking a highly motivated and organized Customer Support Specialist to join our Operations Team. As a Customer Support Specialist, you will be responsible for delivering end-to-end customer service, engaging with industry stakeholders, and highlighting inefficiencies.

Key Responsibilities

  • Talk to customers and engage with industry stakeholders to provide exceptional customer service
  • Take full responsibility for all issues that you come across and deliver end-to-end customer service
  • Highlight inefficiencies and suggest solutions and improvements to the customer experience
  • Work collaboratively with the team to achieve goals and objectives

Requirements

  • Highly motivated and organized with a strong work ethic
  • Proficient in MS Office Suite
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Fluency in Spanish, Chinese, Vietnamese, Hindi, Urdu, Yoruba, or Arabic is a plus

What We Offer

  • A dynamic and inclusive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A chance to work with a leading energy technology company that is making a positive impact on the environment

How to Apply

If you are a motivated and organized individual who is passionate about delivering exceptional customer service, please submit your application. We look forward to hearing from you.