Customer Service Ambassador

3 weeks ago


Naples, Florida, United States Pool Centurion Group Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our organization, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Customer Service: Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
  • Communication: Develop and maintain strong relationships with customers, colleagues, and stakeholders through clear and effective communication.
  • Problem-Solving: Analyze and resolve customer complaints and issues in a fair and timely manner, escalating complex issues to senior team members as needed.
  • Documentation: Maintain accurate and detailed records of customer interactions, including issues, resolutions, and follow-up actions.
  • Team Collaboration: Work closely with colleagues to ensure seamless service delivery, sharing knowledge and best practices to drive continuous improvement.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: 1-2 years of experience in a client-facing role, preferably in a service-oriented industry.
  • Language Skills: Bi-lingual in Spanish and English required.
  • Skills: Excellent written and verbal communication skills, strong organizational skills, and ability to multitask in a fast-paced environment.
What We Offer

Pooled Centurion Group offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.



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