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Floorcovering Coordinator Lead

2 months ago

Peoria, Illinois, United States Sherwin-Williams Full time
Job Description

This position plays a crucial role in working closely with wholesale customers to understand their floorcovering needs, providing expert advice on Sherwin-Williams products, and recommending the right solutions. The ideal candidate will be responsible for promptly resolving any customer concerns, ensuring maximum client satisfaction, and staying up-to-date with product features and maintaining high-quality visual standards.

Key Responsibilities:
  • Ensure high levels of customer satisfaction through exceptional sales service
  • Assist customers in person and over the phone by determining their needs and presenting suitable floorcovering products
  • Build strong, productive relationships with wholesale customers
  • Refer potential wholesale leads to sales representatives and store staff
  • Process orders, schedule and coordinate installations with installers and customers
  • Verify installers' orders for accuracy before materials leave the store
  • Process sales transactions accurately and consistently with company policies and procedures
  • Meet sales goals on a monthly, quarterly, and yearly basis
  • Maintain precise work order files
  • Pull necessary products from the sales floor or warehouse
  • Clean store equipment
  • Load and unload delivery trucks
  • Assist with deliveries as needed
  • Maintain in-stock and presentable condition of assigned areas
  • Remain knowledgeable about products offered and discuss available options
  • Comply with inventory control procedures
  • Suggest ways to improve sales
Requirements:
  • Must be at least 18 years old
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able, with or without reasonable accommodation, to retrieve materials from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
  • Must have at least one year of experience working in a delivery, retail, or customer service position
  • Must have previous work experience selling floorcovering and/or floorcovering products
  • Must have prior work experience operating floorcovering cutting equipment
Preferred Qualifications:
  • Have a valid, unrestricted driver's license
  • Have at least a high school diploma or GED
  • Ability to read, write, comprehend, and communicate in more than one language
  • Ability to read, write, comprehend, and communicate in Spanish