Service Operations Manager

1 week ago


Centerville, Iowa, United States Sinclair Tractor Full time

Service Manager

Company: Sinclair Tractor

Job Location: Centerville, IA

Job Type: Full-Time/Regular

Starting Date: ASAP

At Sinclair Tractor, we take pride in being the leading provider in Southeast Iowa for agricultural machinery, precision farming, agronomic decision support, NAPA parts, and technology services. With multiple dealerships and service locations, we are on the lookout for dedicated and skilled individuals to enhance our team.

JOB DESCRIPTION:

Sinclair Tractor is in search of a motivated and professional individual to fill the role of Service Manager at our Centerville, IA office. In this capacity, you will oversee service operations within the dealership, aiming to maximize return on investment by:

  • Streamlining Service Department processes to guarantee satisfaction for both internal and external customers.
  • Increasing profitable service labor sales.
  • Implementing disciplined expense management.
  • Attracting and retaining exceptional talent.
  • Effectively engaging with department personnel.

As a representative of our company, you will become a trusted figure for our customers and the community, while also upholding our values and policies. In your leadership role, you will utilize your strong interpersonal skills to support both customers and staff as necessary. The ideal candidate will possess a background in business operations and demonstrate a passion for growth, innovation, and teamwork. We are continuously striving for improvement to better serve our clients. If you possess a growth mindset and thrive in high-pressure environments, you may be an excellent fit for our team.

YOUR RESPONSIBILITIES WILL INCLUDE BUT ARE NOT LIMITED TO:

  • Developing and maintaining effective Service Department processes to ensure customer satisfaction.
  • Creating annual Service Department goals and budgets aligned with the organization's financial and operational objectives.
  • Developing and executing a Service Department marketing strategy and monitoring progress monthly to achieve departmental goals.
  • Leading the sharing of best practices and implementing standardized processes throughout the Service Department.
  • Coordinating customer clinics, field days, and related promotional events.
  • Submitting all service warranty and Product Improvement Program claims within the required timeframe to maximize credit.
  • Recruiting, hiring, developing, and retaining key talent by maintaining a current Internal Depth Chart, Recruiting and Hiring Plans, and individual development plans.
  • Ensuring all department tools, equipment, and vehicles are maintained in good working order.

DESIRED SKILLS & EXPERIENCE:

  • Minimum of 3 years of experience in Service Department operations.
  • High School Diploma or GED equivalent.
  • Basic understanding of financial principles related to Service Department operations.
  • Familiarity with John Deere and competitive products.
  • Proficiency in standard desktop applications such as Microsoft Office and internet functions.
  • Ability to analyze and interpret internal reports.
  • Must maintain a valid driver's license with an insurable driving record.
  • Basic knowledge of equipment safety procedures.
  • Ability to work varying shifts, including weekends, extended hours, and holidays.
  • Effective communication skills, both one-on-one and in group settings.

WORKING CONDITIONS:

  • Exposure to all weather conditions.
  • Standing for extended periods.
  • Lifting at least 75 pounds.

TRAVEL REQUIREMENTS:

Minimal travel required.

COMPENSATION AND HOURS:

Starting salary is dependent on experience, with opportunities for growth and advancement.

Work hours are Monday through Friday from 7 am to 5 pm, with additional hours on Saturdays and during peak seasons as needed.

The most valuable asset of Sinclair Tractor is our employees. We consider ourselves a family working towards common goals. We are committed to maintaining our reputation for honesty, integrity, and a strong sense of community. Our team comprises professionals from diverse fields, including agronomy, banking, computer programming, Ag business, engineering, and more.

We believe in being content with our current position while always striving for improvement. Our aim is to be the best workplace in our communities. With competitive wages, ongoing training, a supportive work environment, and opportunities for advancement, Sinclair Tractor is an ideal place to launch your career.



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