Director of Housekeeping Operations

1 week ago


Jamaica, New York, United States MCR Hotels Full time
About the Role

We are seeking a highly skilled and experienced Director of Housekeeping to join our team at MCR Hotels. As a key member of our hotel operations team, you will be responsible for ensuring the highest standards of cleanliness and guest satisfaction in our hotel.

Key Responsibilities
  • Inspect and Maintain Guest Rooms and Public Spaces: Conduct daily inspections to ensure the quality and cleanliness of all guest rooms and public spaces, and take corrective action as needed.
  • Supervise Housekeeping Staff: Lead and motivate a team of housekeeping staff to ensure they are meeting the highest standards of cleanliness and guest satisfaction.
  • Manage Housekeeping Operations: Oversee the daily operations of the housekeeping department, including assigning tasks, monitoring progress, and resolving any issues that may arise.
  • Monitor and Maintain Housekeeping Supplies: Ensure that all housekeeping supplies are maintained at the required levels, and order additional supplies as needed.
  • Conduct Regular Meetings: Hold regular meetings with housekeeping staff to discuss progress, address any issues, and provide feedback and coaching.
  • Monitor Guest Feedback: Review guest feedback and comments to identify areas for improvement and implement changes as needed.
  • Ensure Compliance with Hotel Policies and Procedures: Ensure that all housekeeping staff are aware of and comply with hotel policies and procedures, including those related to safety and security.
Requirements
  • Experience in Housekeeping or a Related Field: A minimum of 2 years of experience in housekeeping or a related field, with a proven track record of success.
  • Supervisory Experience: Proven supervisory experience, with the ability to lead and motivate a team.
  • Excellent Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to work effectively with guests, staff, and management.
  • Ability to Work in a Fast-Paced Environment: Ability to work in a fast-paced environment, with a high level of energy and a strong work ethic.
  • Knowledge of Hotel Operations: Knowledge of hotel operations, including housekeeping, front desk, and food and beverage.
What We Offer
  • Competitive Salary and Benefits: A competitive salary and benefits package, including health, dental, and vision insurance, and a 401(k) plan.
  • Opportunities for Advancement: Opportunities for advancement, with a clear career path and opportunities for professional growth and development.
  • A Dynamic and Supportive Work Environment: A dynamic and supportive work environment, with a team of experienced and dedicated professionals.


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