Director, Commercial Operations- Tissue
3 weeks ago
- Oversee customer accounts, relationships, and agreements regionally.
- Create and execute high-level sales strategies with the account growth team.
- Support client engagement through on-site meetings, reviewing deliverables, and participating in critical meetings.
- Communicate with senior-level customers to assess satisfaction and manage accounts at risk.
- Ensure effective allocation of resources for maximum profitability at tradeshows and events.
- Maintain comprehensive knowledge of competitive products and industry changes, and develop response strategies.
- Identify new revenue and margin opportunities.
- Record all client interactions in the CRM system methodically.
- Guide and mentor on-site representatives in business development.
- Manage ongoing customer, commercial, platform engineering, and communication issues.
- Develop business plans for each account, including sales growth, technology, market, competitive, and pricing strategies.
- Develop yearly budgets to meet growth objectives.
- Present and participate in quarterly business reviews and submit weekly reports on opportunities and meetings.
- Coordinate global customer-based activities with other QIC/SCI sales organizations.
- 8+ years in the logistics industry, with extensive sales experience to CMOs, CROs, Central Labs, pharmaceutical, biotech, and personalized medicine companies.
- Baccalaureate degree or equivalent work experience in logistics sales
- Knowledge of Dangerous Goods/Restricted Article Regulations
NOTICE TO THIRD PARTY AGENCIES
Please note that Q International Courier, LLC does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, Q International Courier, LLC will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Q International Courier, LLC explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Q International Courier, LLC.
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