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Housekeeping Department Head

2 months ago

Jamaica, New York, United States MCR Hotels Full time
About the Role

The Director of Housekeeping at MCR Hotels is responsible for overseeing the efficient operations of the Housekeeping Department, ensuring the highest standards of cleanliness and guest satisfaction.

Key Responsibilities
  • Department Leadership: Supervise and direct housekeeping and laundry personnel, ensuring effective communication and teamwork.
  • Quality Control: Conduct daily inspections of guest rooms and public spaces to maintain hotel brand standards.
  • Operations Management: Manage daily objectives, including opening and closing the department, assigning tasks, and monitoring work orders.
  • Inventory Management: Maintain required stock of housekeeping and laundry supplies, ordering as needed.
  • Reporting and Analysis: Complete reports in a timely manner, analyzing data to identify areas for improvement.
  • Guest Satisfaction: Monitor and address guest requests and concerns, ensuring a positive experience.
  • Team Development: Provide training and support to housekeeping staff, promoting a culture of excellence.
  • Compliance: Ensure adherence to OSHA standards and company policies.
Requirements
  • Experience: Proven experience in hotel housekeeping or a related field, with supervisory experience.
  • Skills: Strong leadership and communication skills, ability to work in a fast-paced environment.
  • Education: High school diploma or equivalent required.