Help Desk Technician

1 day ago


Nashville, Tennessee, United States TEKsystems Full time
Job Summary

We are seeking a skilled Help Desk Technician to join our team at TEKsystems. As a Help Desk Technician, you will be responsible for providing first-level technical support to our customers, troubleshooting and resolving technical issues, and escalating complex problems to senior technicians.

Key Responsibilities

  • Provide technical support to customers via phone, email, and chat
  • Troubleshoot and resolve technical issues in a timely and efficient manner
  • Escalate complex problems to senior technicians as needed
  • Document and track technical issues using our incident tracking system
  • Collaborate with other teams to resolve technical issues and improve overall customer experience

Requirements

  • 1-2 years of experience in a help desk or technical support role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Knowledge of IT service management principles and practices
  • Ability to learn and adapt to new technologies and systems

What We Offer

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

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