Front Desk Receptionist

1 day ago

Nashville, Tennessee, United States Four Seasons Hotels Limited Full time
About Four Seasons

Four Seasons is a world-renowned luxury hotel company that prides itself on delivering exceptional guest experiences. Our team members are the backbone of our success, and we're looking for talented individuals to join our dynamic team.

The Opportunity

We're seeking a skilled Front Desk Receptionist to join our team at Four Seasons Hotel Nashville. As a key member of our front office team, you'll be responsible for providing warm and personalized service to our guests, ensuring their stay with us is nothing short of exceptional.

Responsibilities
  • Welcome and register hotel guests, explaining the accommodations and establishing credit or method of payment
  • Check guests out of the hotel, preparing and explaining billing
  • Respond to a wide variety of guest requests by accurately assessing their needs and adding personal recommendations to achieve maximum guest satisfaction
  • Work with guests pre-arrival and in-house to ascertain their preferences and provide insightful recommendations
  • Conduct pre-arrival processes to assist future guests in arranging services, including local tours, dining reservations, shipping packages, and transportation methods
  • Process packages, faxes, messages, and mail in an accurate and timely manner
  • Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • Resolve guest complaints and assist guests in all inquiries related to hotel services, hours of operation, key personnel, in-house events, and directions
  • Respond to all guest requests in an accurate and timely manner, interacting with guests in-person, by phone, Four Seasons chat, and email
  • Utilize various software programs, communicate with internal personnel and departments via radio, internal systems, and phones, and chat with guests via messenger application
  • Concierge system to track all requests and Opera to ensure proper billing
  • Ensure that desk collateral and information for restaurants, wineries, museums, attractions, maps, and other local attractions are updated and current, and establish close contacts with vendors in these areas to provide information, ticketing, and reservations for guests
  • Perform other tasks or projects as assigned by management
About the Role

This is an exciting opportunity to be part of a dynamic team with Four Seasons Hotel Nashville. As a Front Desk Receptionist, you'll have the chance to work with a talented team of professionals who are passionate about delivering exceptional guest experiences.

Requirements
  • Previous front desk or front office experience, preferably in a luxury environment
  • Ability to work rotating shifts, which may change depending on hotel occupancy
  • Strong communication skills and ability to adapt to constant change within the hotel
  • Previous customer experience and ability to work effectively under pressure
  • Strong attention to detail and problem-solving skills
  • Ability to work as part of a team
  • Good communication skills, including reading, writing, and oral proficiency in the English language
  • Excellent computer skills, especially Excel proficiency, and knowledge of OPERA (or equivalent PMS) and experience in cashiering
  • Knowledge of the local Nashville area is preferred
About Four Seasons Hotel & Private Residences Nashville

A soaring new landmark on the Nashville skyline, Four Seasons pays homage to the city's creative spirit. With 235 keys (42 suites) and 143 residence units, the property is located in the upmarket neighborhood of SoBro, offering unobstructed downtown panoramic views.

Service Culture

Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews, and industry awards. Our greatest asset is our people, and we believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.

What to Expect
  • Dynamic employee culture where you're encouraged to be your true self
  • Inclusive and diverse employee engagement events all year-round
  • Competitive wages and benefits, including medical, dental, vision, employee assistance program, and 401k retirement plan
  • Sick pay, disability coverage, and life insurance
  • Exclusive discount and travel programs with Four Seasons Hotels and Resorts
  • Complimentary uniforms and uniform care
  • Complimentary employee meals
  • Comprehensive learning and development programs to help you master your craft
  • And so much more
Visa Requirements

Authorization to work in the United States is required for this role.

  • Front Desk Receptionist

    24 hours ago

    Nashville, Tennessee, United States Lexus of Nashville Full time

    Front Desk Receptionist Job DescriptionLexus of Nashville is seeking a highly organized and detail-oriented Front Desk Receptionist to provide exceptional customer service and support to our team.Key Responsibilities:Greets showroom customers and determines the nature of their visit.Directs customers to the correct department, notifies the appropriate person...

  • Front Desk Receptionist

    5 days ago

    Nashville, Tennessee, United States Lexus of Nashville Full time

    Front Desk Receptionist Job DescriptionLexus of Nashville is seeking a highly organized and detail-oriented Front Desk Receptionist to provide exceptional customer service and support to our team.Key Responsibilities:Greets showroom customers and determines the nature of their visit.Directs customers to the correct department, notifies the appropriate person...

  • Front Desk Associate

    5 days ago

    Nashville, Tennessee, United States Four Seasons Full time

    Front Desk ReceptionistWe are seeking a highly skilled and friendly Front Desk Receptionist to join our team at Four Seasons. As a key member of our guest services team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.Key Responsibilities:Greet guests with a warm smile and check them in...

  • Front Desk Coordinator

    3 weeks ago

    Nashville, Tennessee, United States Nashville Center For Rehabilitation and Healing Full time

    Front Desk Receptionist OpportunityNashville Center For Rehabilitation and Healing is seeking a skilled Front Desk Receptionist to provide exceptional service to our guests.Key Responsibilities:Welcoming guests and creating a positive initial experienceAnswering phone calls and dispatching messages in a timely mannerPerforming various administrative...

  • Front Desk Coordinator

    2 weeks ago

    Nashville, Tennessee, United States Nashville Center for Rehabilitation and Healing Full time

    Front Desk Receptionist OpportunityThe Nashville Center for Rehabilitation and Healing is seeking a skilled and compassionate Front Desk Receptionist to provide exceptional service to our guests.Key Responsibilities:Greet and welcome guests, providing a warm and caring initial experienceAnswer phones and respond to messages in a timely and professional...

  • Front Desk Coordinator

    3 weeks ago

    Nashville, Tennessee, United States Nashville Nissan Full time

    {"title": "Receptionist", "description": "Job SummaryWe are seeking a highly skilled and personable Receptionist to join our team at Downtown Nashville Nissan. As a key member of our front desk team, you will be the first point of contact for our customers and will play a critical role in providing exceptional customer service.Key ResponsibilitiesAnswer and...

  • Receptionist

    1 week ago

    Nashville, Tennessee, United States Yoh Full time

    Job Title: ReceptionistWe are seeking a highly organized and detail-oriented Receptionist to join our team at Yoh. As a Receptionist, you will be the first point of contact for clients and visitors, providing exceptional customer service and ensuring a positive experience.Key Responsibilities:Manage the front desk and reception area, ensuring a clean and...

  • Weekend Receptionist

    3 weeks ago

    Nashville, Tennessee, United States Universal Health Services Full time

    Weekend Receptionist OpportunityWe are seeking a highly organized and detail-oriented Weekend Receptionist to join our team at Universal Health Services. As a key member of our administrative staff, you will be responsible for providing exceptional customer service, managing front desk operations, and maintaining accurate records.Key Responsibilities:Provide...

  • Veterinary Front Desk Coordinator

    4 weeks ago

    Nashville, Tennessee, United States Belle Meade Animal Hospital Full time

    Job OverviewBelle Meade Animal Hospital is seeking a highly skilled and compassionate individual to join our team as a Veterinary Receptionist.Key Responsibilities:Greet clients and respond to phone calls in a professional and courteous manner.Schedule appointments and manage the front desk operations.Assist with check-in and check-out procedures for clients...

  • Front Desk Associate

    2 weeks ago

    Nashville, Tennessee, United States Hillwood Country Club Full time

    Job DetailsAre you passionate about delivering exceptional customer service and creating a welcoming atmosphere for our members and guests?We are seeking a highly motivated and friendly Front Desk Receptionist to join our team at Hillwood Country Club in Nashville, TN.Key Responsibilities:Greet members and guests, providing exceptional customer service and...

  • Receptionist

    1 week ago

    Nashville, Tennessee, United States Universal Health Services, Inc. Full time

    Receptionist Job DescriptionWe are seeking a skilled and friendly Receptionist to join our team at Hermitage Hall, a psychiatric residential treatment hospital. As a Receptionist, you will be the first point of contact for patients, visitors, and staff, providing exceptional customer service and administrative support.Key Responsibilities:Answer and direct...

  • Part Time Overnight Front Desk Associate

    1 day ago

    Nashville, Tennessee, United States Four Seasons Hotels & Resorts Full time

    Key ResponsibilitiesWelcome and register hotel guests, explaining accommodations and establishing credit or method of payment.Prepare and explain billing to guests upon check-out.Respond to a wide variety of guest requests and inquiries.RequirementsWelcome and register guests in a friendly and efficient manner.Explain hotel amenities and services to...

  • Receptionist

    1 week ago

    Nashville, Tennessee, United States UHS Full time

    Receptionist Job DescriptionWe are seeking a skilled Receptionist to join our team at Hermitage Hall, a leading psychiatric residential treatment hospital in Middle Tennessee. As a Receptionist, you will play a vital role in providing exceptional customer service, managing front desk operations, and supporting our dedicated team of professionals.Key...

  • Receptionist Specialist

    1 day ago

    Nashville, Tennessee, United States Elwyn Full time

    Position OverviewAs a Receptionist Specialist, you will play a crucial role in ensuring smooth operations at the front desk. This position requires a high level of independence and the ability to work without direct oversight.Key ResponsibilitiesExhibit exceptional communication skills, both verbal and written.Manage incoming calls with professionalism and...

  • Front Desk Supervisor

    2 weeks ago

    Nashville, Tennessee, United States White Lodging Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at White Lodging. As a key member of our hotel operations team, you will be responsible for ensuring exceptional guest service and ensuring the smooth operation of the front desk.Key ResponsibilitiesProvide exceptional guest service and ensure that all guests...

  • Front Desk Supervisor

    4 weeks ago

    Nashville, Tennessee, United States White Lodging Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Manager to join our team at White Lodging. As a key member of our front office team, you will be responsible for ensuring exceptional customer service, managing front desk operations, and supervising staff to achieve business objectives.Key ResponsibilitiesManage front desk operations,...

  • Front Desk Supervisor

    1 week ago

    Nashville, Tennessee, United States Turnberry Associates Full time

    About the JobThe JW Marriott Nashville Hotel is seeking a highly motivated and experienced Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and efficient check-in and check-out process, and maintaining a high level of professionalism in all...

  • Front Desk Associate

    1 week ago

    Nashville, Tennessee, United States Avid Hotel Nashville Airport Full time

    Job Title: Front Desk AssociateWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Avid Hotel Nashville Airport.Job SummaryThe Front Desk Associate is responsible for providing exceptional guest service, handling front desk operations, and ensuring a seamless experience for our guests.Key ResponsibilitiesGuest...

  • Front Desk Manager

    2 weeks ago

    Nashville, Tennessee, United States White Lodging Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Manager to join our team at White Lodging. As a key member of our front office team, you will be responsible for ensuring exceptional guest service, managing front desk operations, and supervising staff to achieve maximum efficiency and productivity.Key ResponsibilitiesManage front desk...

  • Front Desk Manager

    3 weeks ago

    Nashville, Tennessee, United States White Lodging Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Manager to join our team at White Lodging. As a key member of our front office team, you will be responsible for ensuring exceptional guest service, managing front desk operations, and supervising staff to achieve maximum efficiency and productivity.Key ResponsibilitiesManage front desk...