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Client Support Specialist
2 months ago
Position Title: Customer Service Representative
Location: Harrisburg, PA
Work Schedule: Monday-Friday 8:30AM-5PM (full time)
Job Overview:
The role involves managing and processing requests received via telephone and fax from various referral sources and patients.
Responsibilities include answering incoming calls and assisting walk-in clients in a professional and timely manner.
Accurate and efficient entry of all necessary intake information into the computer system is essential for order processing.
Providing clear instructions regarding equipment usage, safety protocols, insurance coverage, delivery timelines, and billing practices is a key aspect of this position.
Additionally, the representative will assist in ensuring that all orders, deliveries, services, and pickups are executed accurately.
Required Skills and Experience:
Demonstrated customer service abilities, along with strong verbal and written communication skills.
The ability to thrive in a dynamic environment that necessitates multitasking is crucial.
Preferred candidates will have knowledge of insurance eligibility, benefits, and the authorization process.
Experience in healthcare, medical, pharmaceutical, or durable medical equipment (DME) sectors is also preferred.
Experience Level: Entry Level
About TEKsystems:
As partners in transformation, we assist clients in activating innovative ideas and solutions to leverage new opportunities. Our team comprises 80,000 professionals collaborating with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia. As a leader in Full-Stack Technology Services, Talent Services, and practical application, we work alongside forward-thinking leaders to drive meaningful change. This is the essence of true partnership. TEKsystems is part of the Allegis Group.
The company is committed to equal opportunity employment and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
